This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It applies to information collected via telephone communications, email correspondence, online forms, and our website. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme.
We collect personal information to provide our chauffeur services, manage bookings, and improve the client experience. We may share this information with service providers and, with your consent, use it for marketing purposes.
Under the Privacy Act 1988 (Cth), personal information means information or an opinion about an identified individual (or an individual who is reasonably identifiable), regardless of whether it is:
Information that does not identify you (or enable identification) is generally not considered personal information.
By providing your personal information through our website, by phone, or via email, you consent to the terms of this Privacy Policy.
You can adjust your browser settings to reject cookies, but some website functions may not work properly.
We may also disclose information to trusted third-party service providers (e.g., IT support, payment processors) for operational purposes.
We retain your information only as long as necessary for business or legal purposes. Personal data is stored securely, with appropriate technical and organisational measures in place.
Some of our third-party service providers may store or process data overseas (e.g., in the United States or EU). While we take reasonable steps to ensure compliance with privacy obligations, overseas providers may not be subject to Australian privacy laws.
We take reasonable steps to protect personal information, including:
If a data breach likely to cause serious harm occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the NDB scheme.
You may request access to, or correction of, your personal information under APP 12 and 13. To make such a request, please contact us (see details below).
We do not knowingly collect information from children. If we become aware that a child has provided us personal information, we will delete it promptly.
Our services may link to or use third-party applications or platforms. We are not responsible for how those third parties handle your personal information. We encourage you to review their privacy policies before use.
If you have a concern about how we handle your personal information, please contact us. Complaints will be reviewed promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of the updated policy.
